Privacy Policy

1. Introduction

Muqarrab is committed to protecting your privacy. This policy explains what information we collect when you visit this website or contact us, how we use it, and the choices you have. We collect only what we need to answer your enquiry and operate this website reliably.

2. Information we collect

Information you provide

When you submit our contact form we collect your full name, email address, subject and message, and your phone number if you choose to provide it. If you email us directly, we hold the contents of that correspondence.

Information collected automatically

Like most websites, our servers record limited technical usage data such as pages requested, approximate location derived from IP address, browser type and referring page. This data is used in aggregate to keep the site secure and to understand which content is useful.

3. How we use your information

• To respond to enquiries sent through the contact form or to info@muqarrab.com.
• To deliver, support and improve the services we have agreed with you.
• To maintain records of business communication and project scope.
• To improve the performance, accessibility and security of this website.

We do not use your contact details for unsolicited marketing.

4. Data protection and sharing

We never sell your personal data to third parties. Access is limited to the team members who need it to answer your enquiry or deliver your project. We use reputable hosting and email service providers who process data on our behalf under confidentiality obligations, and we apply reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. We keep enquiry records only as long as needed for the purpose above or as required by law.

5. Cookies and tracking

This website uses essential cookies and similar storage that are required for the site to function — for example to keep your session stable and to protect forms from abuse. Where analytics is enabled, it is used only to measure aggregate site usage, never to build advertising profiles. You can block or delete cookies in your browser settings; some parts of the site may then behave differently.

6. Your rights

You may ask us to confirm what personal information we hold about you, to correct it, or to delete it. You may also ask us to stop processing it for a particular purpose. To make a request, email info@muqarrab.com with enough detail to identify your records. We will respond within a reasonable period and may need to verify your identity before acting.

7. Contact information

For any privacy question, request or complaint, contact us at info@muqarrab.com.

Muqarrab, 105-Al Sharif Market, Bohar Wala Chowk, Nicholson Road, Lahore, Punjab, Pakistan. Business hours: Monday–Friday, 11:00 AM–6:00 PM (Pakistan time).

8. Changes to this policy

We may update this policy as our services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.